Norwegian Cruise Line
Reviews and Complaints

We cruised on Norwegian Pearl, Chefs Making Waves cruise March 25-29, 2024. Due to the theme of the cruise our food expectations were higher than a regular cruise food quality and service.

We were quite disappointed to say the least. 3 of the 4 night chefs curated dinners, we were served the same main course, and on night 3 and 4, the dessert served was the same even though it was listed on menu by a different name and served in a different shape dish. The breakfast and lunch buffet was mediocre at best!

We have cruised many times over the past 45 years on other cruise lines and this cruise by far served the worst food weve ever experienced! Given the theme of this cruise and our disappointing experience, we request 25% monetary refund of the price we paid for this cruise.

The Sky Cruise Dec 11 - Dec 21 was a very boring cruise. No real entertainment.

Triva, triva, and more triva, Oragomi, senseless Newlywed Game, and Perfect Match lead be the overly Flamboyant Entertainment Staff. I have been on around 15 cruises. I have never been so disappointed. No Christmas Theme.

Music or Show. I have seen better entertainment while visiting relatives at Nursing Homes. We caught Bronchitis about 6 days into the eleven day cruise. The Staff refused to sterilize the cabin with a UVC Bulb or disinfectant.

Management was aware of our situation caught on board. Had to stay in our cabin for about 6 days so we wouldn't infect the other guest, already sick also. There was no real entertainment on Deck or by the pool either compared to Carnival & Celebrity! They just pushed the drinks.

NCL Contact Me about this situation before I make a Youtube Video on "my opinion"complete with video and photos!, Please.

Very disappointed! I will be sending NCL a Certified Letter about this situation.

Left our 17 day cruise after just 7 days. Our cabin accommodation was exemplary and our specialty dining at Cagney was top notch.

We really enjoyed Burn the Floor. The cast was Broadway class comedians Julie and especially Roland were great as well. Violinist es extremely talented Magician not so much .

Always had to park my scooter and try to walk to a seat somewhere. This does not sufficiently accommodate those with mobility issues.

Eliminating the first three rows of seats would allow wheelchairs and scooters parking sections or at the top even.

We ate at the taste pretty regularly.

Found the service at the Manhattan somewhat lacking.

The buffet open ended and closed at such irregular hours we never could figure out how to er food there and always the same at lunch. We didnt find much of anything except fruit and salad there often times told no yet even for breads. Meats were tasteless at all eateries.

Unless doing excursions nothing I do but drink or sleep. W could not get the drink package and the one shuttle we booked it poured down rain for my scooter - no refunds.

Only smoking venue was on 15 in the wind and rain and cold.

With no wind barriers even provided to guests let alone heater units. A smoking room would be cruiser friendly vented outside.

Must play to smoke in the casino. I played but my daughter was not allowed to smoke unless she played too. Cigars had their own inside space tho.

No swimming or hot tubs enclosed except the SPA.

Everything costs extra including Bingo. Craft sessions were pathetic and I was looking forward to at least that.

Days were long even the one sea day had nothing promising so we left the ship very disappointed and unhappy with NCL in general. Can see no reason why we would ever consider it again.

I must say that I sailed on MSC same venue last November from Rome to the US and there was something to do all day and into the night. Buffet was always open hot tubs everywhere.

Their evening entertainment was lousy tho but accommodations for people with mobility problems was excellent.

I will say that your staff was very helpful and considerate to anything I even looked like I needed.

I was more than happy to tip them when I could. Unhappy travelers

{{Redacted}}

My 3rd

Left from Miami

Cabin was an interior and very small no extra space whatsoever. Had to sit sidewise on the toilet

Norwegian Gem

Dining - wouldnt recommend the dinning room no variety whatsoever and the food was just so-so.

Activities very limited

Service our room was clean

Entertainment - substandard compared to other cruise lines. The cruise director was too phoney I enjoy listening to some who is more down to earth and doesnt repeat themselves.

Port & Shore Excursions. Ok

Disembarkation Ok

In Summary I would never recommend Norwegian Gem for the following reasons.

Overcrowded

Food not good

Annoying crews director

Dirty eating tables

Cabins too small

Entertainment so-so

Not enough open lounging poolside towels on every lounge chair again, due to the overcrowding.

Mens bathroom I used on three occasions had no working hand soap dispensers

Ive been on Holland America and Celebrity and they are definitely superior to Norwegian Gem.

I will not cruise with them again. Hopefully this will help in selecting who your vacation with the next time.

Gary Thomas

Sent from my iPhone

Hello,

I am extremely upset. I have 2 cabins booked for Norwegian Joy sailing to Bermuda, June 2, 2024 to June 8, 2024, reservation # 5371**** and 5371****.

First and foremost when we booked these cabins, we booked so they were across from one another. We just discovered that our cabins were not across from one another. I called customer service to ask if we could possibly have a free upgrade to 2 adjoining balcony rooms. We are loyal NCL customers and celebrating adopting 2 foster children that we have.

I was immediately shutdown and told that NCL doesn't hand out free items. I was treated so badly just for asking. I then contacted NCL again and only to be told that the cruise was full and I couldn't even move my rooms. I'm so disappointed in my interactions with NCL.

We have never had issues and at this point, the celebration is quickly going downhill.

At this point, sadly I'm ready to just cancel the entire trip and work with another cruise line that can at the very least treat us properly and give us adjoining rooms. The added bonus would be for at least sharing in our happy occasion and knowing that they're adding a lifetime experience to 2 children that have extreme trauma.

Thanks, Norwegian for making our vacation extra special.