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My wife is pregnant, and we were advised by our doctor not to travel to areas affected by the Zika virus. Norwegian Cruise lines will not refund us. My wife and I are booked on a Norwegian Cruise in 30 days and we just found out that we are expecting a baby. After our...
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1.0
#943279
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I just got back from a cruise on Norwegian Dawn.I had the best time of my life.The room was great,the food amazing and the service all top of the line. This was my 4th cruise with Norwegian and its always spectacular.
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weeble4140
weeble4140

I will be adding to your disappointment with Norwegian Cruise Line as soon as I return from my cruise. I, too, was horribly let down by their lack of customer service and tha...

4.8
#940867
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I havent even taken the cruise yet and already have been treated horrible by this cruise line. They like to reverse their down falls onto the customer and over speak you while on the phone. I had a family emergency my husband was hit by a allege drunk driver while at a...
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1.0
#890938
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For the past 9 years, we have been a loyal customers of NCL (over 15 cruises), mostly in a suite class. In return, NCL has shown little or no desire to attempt to resolve an issue we had. We tried to call Guest Relations, only to be bounced from one department to...
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2.0
I didn't like
  • Customer service
#883097
Reply to reviews
The cruise ship was not sanitary, it had many issues including bathrooms not working (overflowing), tv's, ship phones not working, no one in guest services or dining reservations answer their phones, casino slot machines not working, (cashing out my winnings the ticket...
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1.5
I liked
  • Weather
  • Family fiendly
I didn't like
  • Rip-offs
  • Staff failed us
  • Uncaring attitude
#873186
Reply to reviews
We had a fantastic cruise on the NCL Pearl from June 19-26. There was a noise issue above us, and when we called to complain about it, the guest services was very nice and sent someone to our room right away. The next morning, our room steward delivered a bottle of...
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4.2
I liked
  • Family fiendly
  • Service
  • Suite perks
#873159
Reply to reviews
Norwegian CL needs to train their employees before Letting them deal with public! I had a crew member trip me while running on board and not even turning back nor apologizing, my ankle is still soar after a month. My husband and I were publicly insulted and humiliated...
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1.1
Nomans Land, Massachusetts
#854770
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I have booked my cruise for 4 people based on double occupancy . Paid 2,000 only to find out they booked all 4 adults in one cabin!! I have sailed on Disney about 4 times , carnival , these disgusting company as well as princess !! I called today to get another cabin...
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Anonymous
US Male

"I've sailed on Disney about 4 times" I guess 4 is so many to remember. If you can't be exact on that, I seriously doubt your account. What part of "accordance of human righ...

Anonymous
Anonymous

Did you really think the two extra guests were going to get their own room for free?

1.0
Bay Hill, Florida
#842429
Reply to reviews
Terrible company and will rip you off the second they have the chance......will never use this company or Norwegian Cruise Lines again......Paid more than full price and they still tried to rip me off and get more...beware and do your homework as once you commit and...
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Anonymous
Anonymous

I completely agree!! False advertising and misleading sales !! Terrible company !

1.0
I didn't like
  • Rip-offs
#812136
Reply to reviews
What a truly horrific cruise my friend and I had on NCL's Getaway boat. Arrived to a dirty and filthy cabin with no wash cloths - not even vacuumed. Room Steward glared at us every day and appeared as though she wanted to kill us. Guest Services staff always acted...
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2.2
I liked
  • Food
I didn't like
  • Lack of any good customer service
#777907
Reply to reviews