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The cruise ship was not sanitary, it had many issues including bathrooms not working (overflowing), tv's, ship phones not working, no one in guest services or dining reservations answer their phones, casino slot machines not working, (cashing out my winnings the ticket...
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1.5
I liked
  • Weather
  • Family fiendly
I didn't like
  • Rip-offs
  • Uncaring attitude
  • Staff failed us
#873186
Reply to reviews
We had a fantastic cruise on the NCL Pearl from June 19-26. There was a noise issue above us, and when we called to complain about it, the guest services was very nice and sent someone to our room right away. The next morning, our room steward delivered a bottle of...
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4.2
I liked
  • Suite perks
  • Family fiendly
  • Excursion offerings
#873159
Reply to reviews
Norwegian CL needs to train their employees before Letting them deal with public! I had a crew member trip me while running on board and not even turning back nor apologizing, my ankle is still soar after a month. My husband and I were publicly insulted and humiliated...
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1.1
Nomans Land, Massachusetts
#854770
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I have booked my cruise for 4 people based on double occupancy . Paid 2,000 only to find out they booked all 4 adults in one cabin!! I have sailed on Disney about 4 times , carnival , these disgusting company as well as princess !! I called today to get another cabin...
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Anonymous
US Male

"I've sailed on Disney about 4 times" I guess 4 is so many to remember. If you can't be exact on that, I seriously doubt your account. What part of "accordance of human righ...

Anonymous
Anonymous

Did you really think the two extra guests were going to get their own room for free?

1.0
Bay Hill, Florida
#842429
Reply to reviews
Terrible company and will rip you off the second they have the chance......will never use this company or Norwegian Cruise Lines again......Paid more than full price and they still tried to rip me off and get more...beware and do your homework as once you commit and...
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Anonymous
Anonymous

I completely agree!! False advertising and misleading sales !! Terrible company !

1.0
I didn't like
  • Rip-offs
#812136
Reply to reviews
What a truly horrific cruise my friend and I had on NCL's Getaway boat. Arrived to a dirty and filthy cabin with no wash cloths - not even vacuumed. Room Steward glared at us every day and appeared as though she wanted to kill us. Guest Services staff always acted...
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2.2
I liked
  • Food
I didn't like
  • Lack of any good customer service
#777907
Reply to reviews
My wife and I booked a 5 day cruise on the NCL Pearl from Miami to celebrate our 9th Anniversary, and we had paid for an aft Penthouse Suite, which was to give additional benefits. Part of the benefits was an assigned concierge pre cruise to make such things as pillow...
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2.5
#775710
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The November 14 2015 NCL cruise on the Jade out of Houston was difficult. Horrible check in, 2.5hours plus, ships crew was mostly new and speaked very little English, ship ran out of essentials such as milk bacon ect bar service was very understaffed and slow...
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2.3
I didn't like
  • Uncaring attitude
  • Staff failed us
#738266
Reply to reviews
My sister & husband were booked on this cruise. This was going to be her birthday and anniversary gift (after having cancer, a minor stroke & ongoing MS). She arrived after flying from Denver with an original birth certificate with footprint, toe print, and...
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Anonymous
US Male

I am doubting this whole account. I have never gone through Customs prior to embarking on a cruise, only when returning to the US mainland.

Anonymous
Anonymous

The Birth Certificate was in her maiden name. She would probably need to bring a notorized copy of her Marriage Certificate in addition to her Birth Certificate and photo ID.

1.0
#734851
Reply to reviews
Just when you are enjoying the relaxing days, you ask for a copy of onboard charges. Well, I noticed the daily charges for tipping. I pre-paid this and had a copy of the receipt. No luck with the customer service people on the ship. I called customer service when I got...
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#728921
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