I called and booked 2 reservations for 2 adults 2 children I asked to be together on ship same floor at least because I am in a wheel chair. The agent told me not to worry I will put notes on reservation so they will see and you should be okay. Its Thursday 1/11/18, my...Read more
- Ships and staff onboard
I didn't like
- Reservations supervisor belinda and rep michael both very rude
Norwegian Cruise Line - Never again
Bedbugs, rats, $1500 bill for bring seen in medical for a sure throat, ship rode directly into winter storm, causing everyone to be seasick. Couldn't go to private island due to rough seas, so the boat just circled around in the rough seas.
to deny purchases/prepaid beverages at not 1 but 2 different bars aboard was unacceptable! Bar tenders were rude and embarrassed my family when they said: Your card is no good here leave the area at once” . My son tried to deal with guest relations on his own they were...Read more
Norwegian Cruise Line - Great except watch purchase
Great cruise except last night of cruise purchased an invicta watch from starboard holdings ltd at 75 percent off or $149.00. No internet to check prices, when back in US found same watch at Walmart for $82.00, no phone number on receipt.
Our cruise group booked a cruise on the Jade, departing Miami 11.27.2017. The itinerary was totally changed due to hurricane damage. NCL unilaterally substituted a substantially cheaper cruise with a less desirable itinerary that was unacceptable to us. Our request for...Read more
I didn't like
- Unethical refund policy
Norwegian Cruise Line - Fell on the ship in the haunted house
Went into the haunted house on oct31,2017 on the Norwegian escape...still have a know on my head and heads alot ...please contact me as soon as someone can...
Been sailing with NCL since mid 90's. Within the last few years, noticed a total lack of Customer Service and Integrity...Started around same time as new CEO, Del Rio? (Ex., 2014 Panama Canal cruise, bedbugs, broken glass and weird stains in cabin. Then 2015 and 2016...Read more
We went to book 5 rooms on NCL Sky for the holidays. We booked 4 rooms but we needed to wait on the 5 th room. When we went back to book that room that "Nick" said he would hold for me, it was 20 dollars more per person than what we were originally quoted. I asked to...Read more
I had a cruise scheduled for Dec 2nd, 2017 to St. Thomas. I was informed (after any refund date) that my itinerary had been changed and they would let me know where they were taking me. After two phone calls, I was told I was going to the Bahamas. I told them that I...Read more
I didn't like
- Itinerary change
Norwegian Cruise Line - Totally unorganized
Ship late for arrival in Venice due to weather, totally understandable. The way it was handled with virtually no updates and now a huge chaotic boarding process is beyond ridiculous
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