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I arranged for a 3 week for me and my wife on Norwegian cruise lines out of LAX. (3.5K USD trip).

We had saved an planned this trip for almost 2 years.

One month prior to travel I found that I had a blockage on one of major arteries. The doctor recommended That I do not travel until the heart procedure is completed. The condition was serious enough that the medical procedure was scheduled within 3 weeks of the initial diagnosis which would have been right in the middle of my cruise trip.

I contact American airlines, Airbnb and told them of the situation and provided them with the proper documentation, they graciously gave me a emergency medical reprieve and refunded me my ticket and booking fees. I suppose neither one them wanted me to die on the trip, I appreciated that.

Norwegian Cruise lines however flatly refused any refund, even after I showed all the medical documentation.

I was shocked. They said there is no reason that they would provide a refund, I suppose they expected me to make the trip and maybe die on the trip just for kicksโ€ฆ.. soulless company

I even asked them to keep the cruise ticket refund in my account, so I could use it in a later date, they refused.

They were required to provide with a partial refund, because I cancelled early. They saidโ€ you should have travel insurance with your credit card, we suggest you claim it thereโ€.

I did not travel insurance with my credit card company, so at the end, I have not got the partial refund and or a medical reprieve refund.

They even stopped answering my emails.

Norwegian is a soulless company that simply does not care about you. If there is a lesson here that I would advise anyone looking for a cruise, avoid vacationing with Norwegian, they are a company that has simply no character, loyalty or care for their customers.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $3256.

Preferred solution: Full refund.

Norwegian Cruise Line Pros: Had a good deal on a cruise.

Norwegian Cruise Line Cons: No response to our letters from corporate.

Location: Veenendaal, Provincie Utrecht

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Guest

I did get a reply from NCL last year. "We sincerely regret to learn of the circumstances that resulted in the cancellation of your intended voyage aboard the Norwegian Bliss and hope that you are in better health.

As I am sure you know, our cancellation guidelines are quite strict, as is standard for the cruise industry. For this reason, we strongly recommend that our guests obtain travel protection, to cover unforeseen circumstances such as you experienced. As a convenience to our guests, we do offer a "Travel Protection Plan" plan through Aon; and most of our travel partners also sell plans to cover cancellations. While we truly sympathize with your situation, we are unable to offer a credit for the cancellation fees assessed to your reservation.

We hope you understand it would be inconsistent for us to make exceptions when other passengers with similar situations have cancelled and accepted these terms." So at the end, we did not get our refund, nor did we have any insurance. (The travel agent never offered us one) and the credit card company does not refund cruises. Interestingly "what goes around, come around" In a span for 5 months, the company went from full arrogance to almost bankruptcy.......

You can hide in a Caribbean country so that you cannot be sued but a the end, you could not get a bailout either Hopefully one day, they will learn to be more human like the hotel or airlines industry, empathy goes a long way in building trust with your customers. Karma is a bitch......

Guest

I agree. Airlines and airbnb don't just graciously refund things so I feel like you are leaving something out. You definitely should have purchased trip insurance.

Guest

Sorry you are not well, but you should have purchased trip insurance.

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