Below is an email thread to NCL for the small amount of $27.02 which was added to my account after I left the Norwegian Jade (a vacation that cost around $10K) for minibar use. They did not respond to my 2 email requests for an email verification that they have credited my account for this amount.
Both my wife and I have platinum status with this company _______________________________________________________________ NCL US Guest Relations To email@example.com Sep 28 at 1:01 PM Mr. Anthony Perkin California USA Re: Norwegian Jade Voyage of 9/11/2017 Dear Mr. Perkin: Thank you for choosing Norwegian Cruise Line. In regards to your recent inquiry, I have attached the receipt regarding the purchase you had questioned.
If you have any other questions or concerns please feel free to contact us at 1-866-625-1164. Sincerely, Andres Hernandez Coordinator Guest Relations Case: 01573218 P. S. Receipts had added charges after I left the ship ________________________________________________________________Tony Perkin To NCL US Guest Relations CC Judy Munz Sep 28 at 2:48 PM Sorry that's not going to be good enough.
There were 10 bottles of spirits when we arrived and 10 when we left. I'm not accusing anyone but someone has added these charges after I left the ship. My wife and I both had the ultimate beverage package, consumed all of our drinks from the bars and did not drink anything out of the minibar in the stateroom. I have also opened an investigation with my bank concerning this overcharge ...........Tony....
_______________________________________________________________ Tony Perkin To NCL US Guest Relations Sep 30 at 12:13 PM Please send an email verification that Andres Hernandez has credited my account in the amount of $27.02 as conveyed to me on 9/29 by a phone conversation _______________________________________________________________ Tony Perkin To NCL US Guest Relations Oct 3 at 5:35 AM I would like to know when I'll receive my $27.02 that was stolen from my account after leaving the ship and when I'll receive my email verification from Andres Hernandez that a credit to my account has been issued?. How about a response this time ...........Tony.... P.
S. no response to any of the above emails as of 10/4/17
Review about: Norwegian Cruise Line Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $27.
Preferred solution: Full refund.
I liked: Ports, Food.
I didn't like: Not purchased additions to my credit card.