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Contact Norwegian Cruise Line Customer Service

How to Reach a Person at Norwegian Cruise Line

Verified Contact Information

Toll-Free Number:

  • 1-866-234-7350
    USA/Canada
Call Now
Send Message

Customer Service:

  • 1-866-234-7352
    CruiseNext Certificates
  • 1-800-327-7030
    Gift Card
  • 1-888-976-6904
    Gift Card (Balance or Transaction Inquiries)
  • 1-866-625-5672
    Latitudes (For Ambassador Members)
  • 1-561-408-0101
    Lost and Found
  • 1-877-752-9625
    NCL Casino Marketing
  • 1-800-665-9231
    Norwegian Cruise Line
  • 1-866-625-1163
    Premium Air (Customized Air Arrangements)
  • 1-718-921-8124
    Transfer Agent
  • 1-800-722-5672
    Travel Protection
  • 1-516-342-2500
    Travel Protection
  • 1-877-397-1502
    U.S. (Spanish)
  • 1-888-475-5511
    Wedding Packages
  • +2 721 200 6586
    Guest Services Team
  • +61 130 025 5200
    Location In Australia
  • +3 380 537 1622
    Location In France
  • +91 227 127 9333
    Location In India
  • +3 531 541 0297
    Location In Ireland
  • +9 723 372 6645
    Location In Israel
  • +6 480 096 9283
    Location In New Zealand
  • +496 113 6070
    Location In Switzerland/Germany
  • +44 238 071 4617
    Location In UAE
  • +44 333 241 2319
    Location In UK
  • +472 195 6210
    Reservations and Pre Cruise Enquiries

Emergency/ Hotline:

  • 1-800-456-7179
    Flight Assistance Hotline
  • 1-305-468-2029
    Flight Assistance Hotline

Accessibility:

  • 1-866-584-9756
    Guests With Special Needs

Events/ Guest Relations:

  • 1-866-625-6338
  • 1-305-436-4465

Headquarters:

  • 1-305-436-4000

Investors/ Franchising:

  • 1-305-468-2339

Sales/ Reservations:

  • 1-855-625-4768
    Group Cruise
  • 1-866-625-1167
    Shore Excursions
  • 1-866-234-0292

Technical Support:

  • 1-866-625-1160

Accessibility:

accessdesk@ncl.com

Claims:

nclguestclaims@ncl.com

Customer Service:

mobileapphelp@ncl.com
App Aupport
cruisenext@ncl.com
CruiseNext
cruceros@vanguardmarketing.com.ar
Location In Argentina
contato@ncl.com
Location In Brazil
reservas@travelwise.com.do
Location In Dominican Republic
casinoinquiries@ncl.com
NCL Casino Marketing
premiumair@ncl.com
Premium Air (Customized Air Arrangements)
info@royalwed.com
Wedding Packages
customerservice@ncl.com

Events/ Guest Relations:

events@ncl.com

General Info:

info-europe@ncl.com

Investors/ Franchising:

investorrelations@nclcorp.com

Legal:

webmaster@ncl.com
Copyright Infringement Inquiries
privacyteam@nclcorp.com
Privacy Inquiries

Media:

publicrelations@ncl.com
socialmedia@ncl.com
socialmedia@nclcorp.com

Sales/ Reservations:

groups@ncl.com
Group Cruise
reservations@ncl.com
communityinvolvement@nclcorp.com
Community Relations

Norwegian Cruise Line Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Norwegian Cruise Line Phone Number
1 (866) 234-7350
Average Hold Time
00:02:05
Average Calls duration
4 minutes
Most Popular Norwegian Cruise Line Email Address
customerservice@ncl.com
Norwegian Cruise Line Live Agent Availability
18% of callers successfully reach a real person
Issue Resolution Rate
Low (12% reported full resolution)
View full overview

How to Contact Norwegian Cruise Line?

You can contact NCL customer service through the Norwegian Cruise Line phone numbers: 1-(866) 234-7350 or 1-(866) 234-0292. These Norwegian Cruise Line phone numbers are specifically established for customers' convenience and connect them with NCL’s dedicated customer service representatives. Utilize these NCL contact numbers to reach out to the reliable customer service team for various purposes, which include inquiries about booking cruises, seeking information about upcoming trips, resolving any issues that may arise during your cruise, or obtaining details regarding the cruise packages and other services NCL offers. The skilled and knowledgeable NCL customer service team can assist with various cruise-related queries, guaranteeing a smooth and enjoyable cruise experience.

You can contact the NCL customer service using their designated Norwegian Cruise Line email address, customerservice@ncl.com. While writing to the Norwegian Cruise Line email address, include pertinent information, such as your full name, booking details if applicable, and a clear explanation of the assistance or information you require. The NCL customer service team will thoroughly review your email and address your needs, ensuring that the customers receive assistance promptly.

NCL customer service representatives are ready to help you with various aspects of your cruise experience. From answering booking questions to providing details about their itineraries, write about your issues to the NCL email address and have your issues resolved.

The NCL customer service team can assist you during specific operating hours. From Monday to Friday, you can contact the NCL technical support between 7 AM and 7 PM AEST, providing ample time for assistance with various aspects of your cruise plans, reservations, and inquiries. Similarly, on Saturdays, Norwegian Cruise Line customer service hours begin from 9 AM to 5.30 PM AEST, and on Sundays, NCL customer service offers a window from 9.30 AM to 6 PM AEST. Whether you need help with booking or travel arrangements or have questions regarding your cruise experience, the courteous customer service team at NCL is ready to provide the guidance and information you require during these specified NCL customer service hours.

PissedConsumer Club

Contact Information

Norwegian Cruise Line Website:

Norwegian Cruise Line Help Center:

Corporate Office Address:

Norwegian Cruise Line Holdings Ltd.
7665 Corporate Center Dr.
Miami, Florida 33126
United States

Other Info (opening hours):

Hours (ET):

Monday - Friday: 8:00am - 12:00pm

Saturday - Sunday: 9:00am - 9:00pm

More contact details

Fax:

+1 305-436-4140

How Customers Rate Norwegian Cruise Line Support?

4.8 / 5
Good

Based on 1.6K calls to Norwegian Cruise Line customer support through PissedConsumer.com and 8 survey responses.

Total Calls
1.6K
Avg Call Duration
04:20
Issues Resolved
12%

Why Customers Call Norwegian Cruise Line?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 36%
  • Request for Information 22%
  • Payments and Charges 13%
  • Product/ Service 8%
  • Account 4%
  • Activation/ Cancellation 4%
  • Shipping and Delivery 3%
  • Refund 3%
  • Return/ Replace 2%
  • Cards 1%
  • Employment <1%
  • Staff <1%
  • Claims & Legal Issues <1%
  • Website/ Application <1%

Customer Inquiries & Issues

36%
  • "Onboard emergency care"
  • "Check in reservation i"
  • "Transfers"

Request for Information

22%
  • "Question about dining"
  • "Questions about cell phone calls/texts"
  • "I need help figuring out the phone/text on board - ATT sold me a $12 a day intl pkg for off ship but said they dont offer coverage on Norweigan cruises."

Payments and Charges

13%
  • "Billing question"
  • "Credit card question"
  • "Cruise credit for cancellation of a cruise"

Product/ Service

8%
  • "Accessibility/medical application"
  • "Want to complain about my ex Surgeon being canceled without notice?"
  • "Error in charges"

Account

4%
  • "Account number"
  • "Can't open my account"
  • "Locked out of account"

Activation/ Cancellation

4%
  • "need to cancel my cruise. what does trip insurance pay"
  • "My roommate accidentally canceled one of my excursions which I had already paid for and did not want to cancel"
  • "Cancellation"

Shipping and Delivery

3%
  • "Pickup arranged at air port"
  • "Pick up"
  • "Never received WiFi for my handicap son! NCL Gem owes me a balance! Also want to cancel my prepaid tips with numerous issues on the ship"

Refund

3%
  • "Having trouble getting my refund"
  • "Refund was never received"
  • "Refund"

Return/ Replace

2%
  • "I have to change air arrangements"
  • "Itinerary was changed. We are a group of ten and we are not satisfied with the change. Could the group receive something extra for the trip to compensate the change?"
  • "Cruise booking guest name change"

Cards

1%
  • "I don't have a passport. I'm already booked from may3-10 from *** to *** then ***. I have my mass I'd and birthdate and social security card am I all set"
  • "NCL Gift card"
  • "My credit card was charged extra"

Employment

<1%
  • "I need my w2"
  • "Interview"
  • "Hiring"

Staff

<1%
  • "Bad customer service"
  • "Services"
  • "Customer service information -booking info"

Claims & Legal Issues

<1%
  • "Claim"

Website/ Application

<1%
  • "Talk about website"

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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