Contact Norwegian Cruise Line Customer Service

Called to find out information about the various cruises. Everyone I spoke to had an attitude.

They were in a hurry to finish the call. Were not friendly at all.they were not interested in helping at all. The last lady I spoke to was very off hand and when I asked why I could not see online the cruise she was taking about her answer was I dont know. Very rude and wanted to get off the phone.

She did not want to take time to explore the different price options with me. What I felt from her and the other 2 reps I spoke to were that they were in a hurry to get off the phone. While I was looking to see if I could find the cruise online that she was telling me about she did not give me the time to look it up and asked me if I wanted to know anything else.

It was she wanted to get off the phone told her if she doesnt want to help then Ill call and speak to someone else and her response to me Im not going to take your attitude and hung up on me. Very unprofessional and unhelpful and not friendly all 3 customer service reps I spoke to.

I have an upcoming Cruise NCL STAR on May 18th 2024. My port has been changed and 2 of my stops have been made into sea days.

For our inconvenience, we will receive $100 on board credit. THIS IS ALL NOT FAIR, We had been worn not to sail with NCL. But we when ahead gave your company a try. We also booked a cruise on December 6th on the Bliss.

Im anxious to see what NCL is going to take away from us on the Bliss. Sorry but never again.I will be expressing my frustration on the media.

Hi. We have had to call customer service numerous times and unfortunately we have been treated poorly by at least half of the reps.

I would like to email President, David Herrera, as we were told by 2 of the reps that they didn't have supervisors and our concerns were at the end of their road. I live in a port city (Miami) and cruise regularly. First and last time I will use NCL. Spent hours on the phone accomplished nothing.

Spoke to "Rachel" in customer service, she suggested I use Google for answers/reviews to excursions. The reps do not have answers for many questions. We spent $20,000 for 4 people/two cabins/suites for a 12 day cruise to Iceland, Greenland and Canada. Our party of 4 requested flight upgrades.

The first leg of the trip to Iceland is very long and we have elderly passengers. We have been calling every other day for a month. They just keep telling us to wait. Finally, the request was ignored and we were given 2 tickets on economy for the wrong day of travel for 2 guests.

We were completely ignored and told once the tickets were assigned it was too late. Though it is not too late to change the date from 7/30 to 7/28/24. Really? This doesn't even sound right.

What is going on at NCL? The reviews and latest article in the NY times are extremely unfavorable.

Our group of 7 family and friends were excited to begin the NCL cruise embarking in Mauritius that we had all been planning months.
When we arrived in Mauritius, We received a letter via email saying that the cruise was unable to dock due to health concerns by the port.
We were instructed to report at our pre-arranged boarding time to the port. at which time we would receive accommodation until the ship was cleared to dock.
We came at the appointed time and waited an hour and a half observing approximately 20 staff milling around and one person processing a long line of passengers.
When it was finally our turn the representative was very nice and recorded all of our passports and then supposedly reserved 4 rooms for us at the Casuarina Hotel.
We had three young children in our party and because the transportation provided by NCL wouldn't be able to take us to the hotel for hours, we elected to take a private taxi.
When we arrived at the hotel , staff and managers of the Casuarina Hotel assured us they had no relationship with NCL and had no reservations in our name.
We contacted NCL reservations immediately and they instructed us to find a hotel for the next two nights and that we would be reimbursed instantaneously.
For the next 3 hours we visited approximately 15 different hotels that were all full due to NCL's accommodation of the over 2,000 passengers experiencing the same circumstances as we were.
At 10:00 pm at night after two of the children had thrown up all over the taxi from car sickness, we reached The Hilton hotel who had three rooms left and informed us that they were accommodating hundreds of the delayed cruise.

passengers.
We again contacted NCL reservations who assured us that we would be reimbursed for accommodation and meals as well as for meals and transportation outside of the hotel per the per diem in the letter NCL had provided us.
During that call and in eight subsequent calls to NCL reservations we asked if the billing could be moved directly to NCL as it was for the hundreds of our fellow cruise passengers being accommodated at the Hilton by NCL. We spent hours being passed from representative to supervisor and back to representative
We were ultimately told to submit our receipts and get an instant reimbursement per the letter they had provided
Upon our arrival at the port for departure,we were again reassured by the very apologetic cruise staff and management that we would be reimbursed very quickly by NCL in Miami.
We followed their exact instructions and submitted the hotel bills as well as our taxi bills and bills for the food consumed outside the hotel during that 2-day period.
We received a form letter denial of reimbursement.
We reached out to our booking agent who was extremely frustrated with the treatment that we received and contacted the person who signed the form letter .
Our booking agent in subsequent calls also reached out to her supervisor and multiple other people in the NCL organization, only to report that she was hitting a brick wall of bureaucracy.

To date we have had no contact or follow up from NCL and if not been reimbursed per the letter NCL provided and the multiple assurances from the customer service and cruise staff.
Because of the delay in departure NCL eliminated the two ports that had compelled us to book the cruise in Madagascar which meant the cruise sea days were doubled, certainly increasing the revenue of the cruise but leaving many passengers feeling extremely disappointed.
The Norwegian Dawn staff put in place mandatory hand washing and many other health practices for the passengers, which we fully supported and followed diligently.
Despite following and exceeding all the health guidelines suggested by the ship's staff, all seven members of our party got a severe stomach virus with symptoms of throwing up and diarrhea causing us to leave the cruise a day early in Capetown. One can only deduce that this virus had to be transmitted from the staff's health practices rather than the passengers, given the passengers strict adherence to all health recommendations Our dream vacation became a nightmare and now we are spending more time filing legal and regulatory complaints against NCL in an attempt to resolve the situation.
All the best,