Norwegian Cruise Line Phone Numbers and Emails

Toll-Free Number:

  • (866) 234-7350
    USA/Canada
Send Message

Customer Service:

  • (866) 234-7352
    CruiseNext Certificates
  • (800) 327-7030
    Gift Card
  • (888) 976-6904
    Gift Card (Balance or Transaction Inquiries)
  • (866) 625-5672
    Latitudes (For Ambassador Members)
  • (561) 408-0101
    Lost and Found
  • (877) 752-9625
    NCL Casino Marketing
  • (866) 625-1163
    Premium Air (Customized Air Arrangements)
  • (800) 722-5672
    Travel Protection
  • (516) 342-2500
    Travel Protection
  • (877) 397-1502
    U.S. (Spanish)
  • (888) 475-5511
    Wedding Packages
  • +61 130 025 5200
    Australia
  • +3 380 537 1622
    France
  • +91 227 127 9333
    India
  • +3 531 541 0297
    Ireland
  • +6 480 096 9283
    New Zealand
  • +496 113 6070
    Switzerland/Germany
  • +44 238 071 4617
    UAE
  • +44 333 241 2319
    UK

Emergency/ Hotline:

  • (800) 456-7179
    Flight Assistance Hotline
  • (305) 468-2029
    Flight Assistance Hotline

Accessibility:

  • (866) 584-9756
    Guests With Special Needs

Events/ Guest Relations:

  • (866) 625-6338
  • (305) 436-4465

Headquarters:

  • (305) 436-4000

Investors/ Franchising:

  • (305) 468-2339

Sales/ Reservations:

  • (855) 625-4768
    Group Cruise
  • (866) 625-1167
    Shore Excursions
  • (866) 234-0292

Technical Support:

  • (866) 625-1160

Norwegian Cruise Line Emails:

Accessibility
Customer Service
NCL Casino Marketing, Premium Air (Customized Air Arrangements), Wedding Packages
Events/ Guest Relations
General Info
Legal
Copyright Infringement Inquiries, Privacy Inquiries
Media
Sales/ Reservations
Group Cruise
communityinvolvement@nclcorp.com
Community Relations
Is this your business?
More phone numbers and emails Less phone numbers and emails

Norwegian Cruise Line Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Norwegian Cruise Line Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    67% phone 33% email
  • The best phone number to call Norwegian Cruise Line is 8662347350. 85% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 67% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Thursday. The average call time is 5 minutes.

  • Be prepared for the call as Norwegian Cruise Line may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›

How to Contact Norwegian Cruise Line?

Most Popular Number:

(866) 234-7350
USA/Canada
Total calls: 1 197 Issues resolved: 61 Last call: Jul 1, 2024

You can contact NCL customer service through the Norwegian Cruise Line phone numbers: +852-800-901-951 or +852-2165-6000. These Norwegian Cruise Line phone numbers are specifically established for customers' convenience and connect them with NCL’s dedicated customer service representatives. Utilize these NCL contact numbers to reach out to the reliable customer service team for various purposes, which include inquiries about booking cruises, seeking information about upcoming trips, resolving any issues that may arise during your cruise, or obtaining details regarding the cruise packages and other services NCL offers. The skilled and knowledgeable NCL customer service team can assist with various cruise-related queries, guaranteeing a smooth and enjoyable cruise experience.

You can contact the NCL customer service using their designated Norwegian Cruise Line email address, customerservice@ncl.com. While writing to the Norwegian Cruise Line email address, include pertinent information, such as your full name, booking details if applicable, and a clear explanation of the assistance or information you require. The NCL customer service team will thoroughly review your email and address your needs, ensuring that the customers receive assistance promptly.

NCL customer service representatives are ready to help you with various aspects of your cruise experience. From answering booking questions to providing details about their itineraries, write about your issues to the NCL email address and have your issues resolved.

The NCL customer service team can assist you during specific operating hours. From Monday to Friday, you can contact the NCL technical support between 7 AM and 7 PM AEST, providing ample time for assistance with various aspects of your cruise plans, reservations, and inquiries. Similarly, on Saturdays, Norwegian Cruise Line customer service hours begin from 9 AM to 5.30 PM AEST, and on Sundays, NCL customer service offers a window from 9.30 AM to 6 PM AEST. Whether you need help with booking or travel arrangements or have questions regarding your cruise experience, the courteous customer service team at NCL is ready to provide the guidance and information you require during these specified NCL customer service hours.

PissedConsumer Club

Contact Information

Norwegian Cruise Line Website:

Norwegian Cruise Line Help Center:

Corporate Office Address:

Norwegian Cruise Line Holdings Ltd.
7665 Corporate Center Dr.
Miami, Florida 33126
United States

Other Info (opening hours):

Hours of Operation (ET):

Monday - Friday: 8:00AM-Midnight

Saturday - Sunday: 9:00AM-9:00PM

More contact details

Norwegian Cruise Line Customer Service Reviews

1.7 / 5
Poor
Guest-5824046
Was calling to find out information about cruise to the Caribbean. all the customer service reps I spoke to had an attitude. They were rude and had a very hurried attitude. They were not friendly

Called to find out information about the various cruises. Everyone I spoke to had an attitude.

They were in a hurry to finish the call. Were not friendly at all.they were not interested in helping at all. The last lady I spoke to was very off hand and when I asked why I could not see online the cruise she was taking about her answer was I dont know. Very rude and wanted to get off the phone.

She did not want to take time to explore the different price options with me. What I felt from her and the other 2 reps I spoke to were that they were in a hurry to get off the phone. While I was looking to see if I could find the cruise online that she was telling me about she did not give me the time to look it up and asked me if I wanted to know anything else.

It was she wanted to get off the phone told her if she doesnt want to help then Ill call and speak to someone else and her response to me Im not going to take your attitude and hung up on me. Very unprofessional and unhelpful and not friendly all 3 customer service reps I spoke to.

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Martha P Ngq
Very unhappy with my port changes and my itinerary changes.
stars-rating stars-rating stars-rating stars-rating stars-rating
2.5

I have an upcoming Cruise NCL STAR on May 18th 2024. My port has been changed and 2 of my stops have been made into sea days.

For our inconvenience, we will receive $100 on board credit. THIS IS ALL NOT FAIR, We had been worn not to sail with NCL. But we when ahead gave your company a try. We also booked a cruise on December 6th on the Bliss.

Im anxious to see what NCL is going to take away from us on the Bliss. Sorry but never again.I will be expressing my frustration on the media.

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Cristina R Rir
Requesting David Herrera's email
stars-rating stars-rating stars-rating stars-rating stars-rating
1.3

Hi. We have had to call customer service numerous times and unfortunately we have been treated poorly by at least half of the reps.

I would like to email President, David Herrera, as we were told by 2 of the reps that they didn't have supervisors and our concerns were at the end of their road. I live in a port city (Miami) and cruise regularly. First and last time I will use NCL. Spent hours on the phone accomplished nothing.

Spoke to "Rachel" in customer service, she suggested I use Google for answers/reviews to excursions. The reps do not have answers for many questions. We spent $20,000 for 4 people/two cabins/suites for a 12 day cruise to Iceland, Greenland and Canada. Our party of 4 requested flight upgrades.

The first leg of the trip to Iceland is very long and we have elderly passengers. We have been calling every other day for a month. They just keep telling us to wait. Finally, the request was ignored and we were given 2 tickets on economy for the wrong day of travel for 2 guests.

We were completely ignored and told once the tickets were assigned it was too late. Though it is not too late to change the date from 7/30 to 7/28/24. Really? This doesn't even sound right.

What is going on at NCL? The reviews and latest article in the NY times are extremely unfavorable.

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Justin H Reg
Our Africa cruise became a nightmare
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Our group of 7 family and friends were excited to begin the NCL cruise embarking in Mauritius that we had all been planning months.
When we arrived in Mauritius, We received a letter via email saying that the cruise was unable to dock due to health concerns by the port.
We were instructed to report at our pre-arranged boarding time to the port. at which time we would receive accommodation until the ship was cleared to dock.
We came at the appointed time and waited an hour and a half observing approximately 20 staff milling around and one person processing a long line of passengers.
When it was finally our turn the representative was very nice and recorded all of our passports and then supposedly reserved 4 rooms for us at the Casuarina Hotel.
We had three young children in our party and because the transportation provided by NCL wouldn't be able to take us to the hotel for hours, we elected to take a private taxi.
When we arrived at the hotel , staff and managers of the Casuarina Hotel assured us they had no relationship with NCL and had no reservations in our name.
We contacted NCL reservations immediately and they instructed us to find a hotel for the next two nights and that we would be reimbursed instantaneously.
For the next 3 hours we visited approximately 15 different hotels that were all full due to NCL's accommodation of the over 2,000 passengers experiencing the same circumstances as we were.
At 10:00 pm at night after two of the children had thrown up all over the taxi from car sickness, we reached The Hilton hotel who had three rooms left and informed us that they were accommodating hundreds of the delayed cruise.

passengers.
We again contacted NCL reservations who assured us that we would be reimbursed for accommodation and meals as well as for meals and transportation outside of the hotel per the per diem in the letter NCL had provided us.
During that call and in eight subsequent calls to NCL reservations we asked if the billing could be moved directly to NCL as it was for the hundreds of our fellow cruise passengers being accommodated at the Hilton by NCL. We spent hours being passed from representative to supervisor and back to representative
We were ultimately told to submit our receipts and get an instant reimbursement per the letter they had provided
Upon our arrival at the port for departure,we were again reassured by the very apologetic cruise staff and management that we would be reimbursed very quickly by NCL in Miami.
We followed their exact instructions and submitted the hotel bills as well as our taxi bills and bills for the food consumed outside the hotel during that 2-day period.
We received a form letter denial of reimbursement.
We reached out to our booking agent who was extremely frustrated with the treatment that we received and contacted the person who signed the form letter .
Our booking agent in subsequent calls also reached out to her supervisor and multiple other people in the NCL organization, only to report that she was hitting a brick wall of bureaucracy.

To date we have had no contact or follow up from NCL and if not been reimbursed per the letter NCL provided and the multiple assurances from the customer service and cruise staff.
Because of the delay in departure NCL eliminated the two ports that had compelled us to book the cruise in Madagascar which meant the cruise sea days were doubled, certainly increasing the revenue of the cruise but leaving many passengers feeling extremely disappointed.
The Norwegian Dawn staff put in place mandatory hand washing and many other health practices for the passengers, which we fully supported and followed diligently.
Despite following and exceeding all the health guidelines suggested by the ship's staff, all seven members of our party got a severe stomach virus with symptoms of throwing up and diarrhea causing us to leave the cruise a day early in Capetown. One can only deduce that this virus had to be transmitted from the staff's health practices rather than the passengers, given the passengers strict adherence to all health recommendations Our dream vacation became a nightmare and now we are spending more time filing legal and regulatory complaints against NCL in an attempt to resolve the situation.
All the best,

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How Good is Norwegian Cruise Line's Customer Service?

Berlene Jij
Berlene Jij
Feels Satisfied | Apr 26, 2024

They were very helpful and knowledgeable

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Cynda Ztx
Cynda Ztx
Feels Disappointed | Mar 08, 2024

She kept repeating the same things over and over without clearly understanding my situation!

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Alvina Fwa
Alvina Fwa
Feels Disappointed | Jan 07, 2024

I want to complain about the check in it was terrible and the check out worst
Beside the first dinner was a completily mess

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Didi Brn
Didi Brn
Feels Disappointed | Dec 09, 2023

I’m so tired of calling in and talking to representatives who can not resolve or even offer to help with the situation of my cruise next certificates. On top of that my upcoming cruise in February now has another port deleted That makes two. Have to figure out how to cancel this entire mess

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Vahe Aev
Vahe Aev
Feels Disappointed | Nov 12, 2023

Pfffffffffftt!

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Vencent Efu
Vencent Efu
Feels Neutral | Oct 11, 2023

Have responded to my emails. Have Case number. Satisfied for now

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Summary of Norwegian Cruise Line Customer Service Calls

1.4K TOTAL
CALLS
05:16 AVG CALL
DURATION
12% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Norwegian Cruise Line?

Request for Information Question:

  • “Need confirmation of all aboard time for Portland today”
  • “Need app support”
  • “Question about check in”

Payments and Charges Question:

  • “My bill was supposed to be 6881 from the room when I did the print out and I come home and I see all these charges equaling up to $254.34. Is there a phone number I can speak to someone about this Billing.”
  • “Billing question”
  • “Arcade chargers”

Product/ Service Question:

  • “To buy a first time cruise voucher”
  • “WiFi pkg”
  • “Emergency girlfriend aboard the ship sent a alarming message saying: .I've.i ijvçccg. And then went offline and tried calling her phone but it isn't working either.”

Activation/ Cancellation Question:

  • “Cancelation”
  • “Cancellation”
  • “I was going on the peal trip on June so I spoke to a person named David and he wanted me to pay for the trip at ones so I told him i going to cancel and he refused to give me back my money”

Account Question:

  • “Trying to get on the app to sign in to book my excursions”
  • “Password reset”
  • “Forgot resevation #”

Refund Question:

  • “Refund”
  • “Partial refund request”
  • “Trying to get my money back”

Shipping and Delivery Question:

  • “I did not receive my credit from onboard return”
  • “My lost bpokbag was shipped to me and it was enpty. My passport was in there!”
  • “Left or lost item”

Cards Question:

  • “NCL Gift card”
  • “My credit card was charged extra”
  • Feedback regarding my Norwegian credit card

Employment Question:

  • “I need my w2”
  • “Employment”
  • “W-2 statement”

Staff Question:

  • “Services”
  • “Customer service information -booking info”
  • “Laundry service”

Return/ Replace Question:

  • “To inquire about changing the type of stateroom”
  • “Change date of reservation”

Website/ Application Question:

  • “Talk about website”

Other Question:

  • “I have a family member on one of your cruises right now and I have a medical problem that needs to be addressed”
  • “Change reservatio”
  • “I need the phone number of Norwegian escape”

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