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It was the best cruise ever, my son loved the older teen club, he learned to dance, made friends. The musicals amazing, the blue man group kept both kids entertained. Howling at the moon piano bar amazing. stopped many nights and just clapped, danced the night away....
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3.8
I liked
  • Entertainment and the early dining
#1075553
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Norwegian Cruise Line - Refund
I booked a cruise with NCL which was a sailing on May 17th 2017, on the 24th April I had to cancel due to family illness, I had booked through an agent, but had booked 2 Shore Excursions with NCL direct. When we cancelled the cruise, they said I had to deal through my...
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Anonymous
Jas

Just wondering. You cancelled less than 30 days out. Would you be entitled to a full refund or did you buy the trip insurance?

1.0
#1061827
Reply to reviews
On Saturday April 15th 2017 we were informed by ship Captain that we have to stay in Bahamas cause bad weather so we won't be going to Great Stirrup Cay (which by the way was our main attraction, well it was first bummer). Captain also had mentioned he will announce...
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Anonymous
US Male

Entirely your fault, not NCL's. Your provided daily ship information sheet informs you of when to back on board and when the ship sails. It is your responsibility to be back...

Anonymous
Anonymous

You have to be back an hour before the scheduled departure time - I believe that's true for all cruise lines

2.8
#1037018
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Norwegian Cruiseline Staff Review

Norwegian Cruise Line
#818866
1.0
Details
They donot try to resolve there problems to satisfy there customer who are unhappy with there promotions dept this is not my number 1 cruise this is number 10 we will not suggest this cruise to anyone ever. Need to get better customer service
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Customer service
Exchange, Refund and Cancellation Policy
Website

Ncl Norwegian Spirit Review

Norwegian Cruise Line
#814999
5.0
Details
Went on NCL Spirit. Best cruise we have ever taken. Food was beyond excellent. All staff went out of their way to make you feel special. Can't wait to take another next year.
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Customer service
Number of Destinations
Staff
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Norwegian Cruiseline Hawaii Cruise Review

Norwegian Cruise Line
#702141
3.0
Details
Just went on an Hawwiian cruise and unfortunately the wait staff was horrible. The dining room food was just as bad.
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Additional Fees
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Accommodation
Quality of Food
Staff
Website
Hello everyone, Our case is as follows: My husband and I booked and made full payment for a 7-night Caribbean cruise with the Norwegian Cruise Line, specifically the Norwegian Getaway Ship, which left the port of Miami from this Sunday April 16, 2017 to Sunday April...
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#1035772
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We booked and payed for a cruise from Miami to the Panama Canal over 6 months ago. We received an email at 4:54 pm on Friday evening that we would upgrade to the Haven for an additional $500 pp. We called the number to find out they close at 5 pm and do not reopen...
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Anonymous
US Male

Next time, book the stateroom you want to stay in, not the one you hope to get upgraded in. In addition, I have received the "upgrade" emails and always about 2 weeks or long...

1.0
I didn't like
  • Uncaring attitude
#1028459
Reply to reviews
I booked a cruise to the Western Caribbean with Norwegian on March 3rd, 2017. I went back out on the Norwegian's website on March 6th, 2017, and noticed that the price was lowered for the cruise/cabin that I booked. I contacted the representative (March 7th) that I...
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Anonymous
US Male

You stated you and your friend have spent over $20,000 (20k, really?)for two cruises with NCL and you are complaining about $200. There is so much there that I don't believe....

2.8
#1019117
Reply to reviews
Well, go on a NCL cruise. How about a billion screaming kids...? NCL is the ship for ya! Oh, and how about a tiny cabin with a tiny balcony? Then NCl is the ship fer ya.!!!! Did I forget to say how horrible the beds are? Then NCL is the ship for you. Oh, how about the...
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1.8
I liked
  • Bathroom only
I didn't like
  • Rip-offs
  • Uncaring attitude
  • Bed food smoke filled resturants balcony size of the cabin costs
#970967
Reply to reviews
Prior to leaving LA the ship required maintenance, This ship had just come from Alaska, and we took the fallout for the problem causing the worst cruise we had experienced. We did not take a cruise to spend 5 days out of 7 on the water. We spent two days in Puerto...
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#964490
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Before the ship left Los Angeles there were mechanical problems on Oct 09, 2016. Once during the night the ship returned to San Diego. We continued on to our first stop which was Puerto Vallarta and were informed we would be there two days and would not be going to...
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#960514
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Norwegian Cruise Line - Norweigan Cruise Lines - Cruise Review from Fort Lauderdale, Florida
Norwegian Cruise Line - Norweigan Cruise Lines - Cruise Review from Fort Lauderdale, Florida
Norwegian Cruise Line - Norweigan Cruise Lines - Cruise Review from Fort Lauderdale, Florida
Norwegian Cruise Line - Norweigan Cruise Lines - Cruise Review from Fort Lauderdale, Florida
Norwegian Cruise Line - Norweigan Cruise Lines - Cruise Review from Fort Lauderdale, Florida
Let me first start by saying I am 40, my friend is 30. We are both managers for a very large, very successful company in Rochester, NY. I also own my own business. I have been on 10 cruises including Disney and Carnival. This was my friends first cruise and first real...
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Anonymous
Anonymous

Taking anti-depressants and drinking? Can't have a good time without drinking? Chad, somehow I think Norwegian had your number.

Anonymous
Anonymous

I agree with Chad....do not book with Norwegian.....the worst waste of money ever

1.4
#949166
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