Norwegian Cruise Line
Reviews and Complaints

I tried taking my disabled mother and wife on a Norwegian cruise. They downgraded us on the first booking to a much older and smaller ship and changed our itinerary to places we did not want to see.

I waited another entire year to find an itinerary that my mother and us wanted to do. They made the entire process very difficult, so much so I excluded the cruise and lost 400.00 on cruise first certificates that they refuse to refund. Between insurance through another company, the rental company for disabled equipment, and Norwegian, I am out over 1500.00.

This company, its employees, and management do not care about you, your time, your health, your joy, or anything else. All they really care about is money.

This could have been handled much differently. I have been trying to take a cruise with them for the past 4 years and still had so many issues it was not worth it.

I am a disabled veteran and my mother is also disabled. To treat people in general this way shows this company needs to lose enough business and stock value that its investors walk away. As I am one of those investors, albeit small, I plan to sell my shares in protest.

Use someone else if you want clarity, clear interpretation, and a company that works with people who have tried to stick with them.

GO ELSEWHERE! This is not a good company no matter how good they used to be.

Dear Customer services of NCL ,

I have recently book a cruise on the Norwegian Breakaway , departing on december 31st 2023 from New Orleans , to the Caribbean.

My contract n is 5499****, acquired directly from the Italian offices of Norwegian cruise line, and the seller was Lorenzo Pistoni.

With the cruise ticket for two persons, I acquired the flight tickets from Roma Fiumicino ( italy) to New Orleans on December 30 2023, and the flights back to Roma from New Orleans on January 7 2024. Associated with the flights tickets I bought the transfers from the New Orleans Airport to the NCL terminal in New Orleans and, at the end of the cruise the transfer from the cruise terminal in New Orleans to the New Orleans Airport ( see contract attached to this mail).

The cruise itself was excellent, the travel organization acquired from NCL was terrible.

It was impossible to do the on line check in the 29 of December 2023.

The flights tickets I received were emitted by American Airlines, but when accessing to American Airlines my ticket number was not recognized valid. The flight was: Rome-Madrid. Miami-New Orleans. After 8 calls to the two phone numbers received for assistance 80069**** and to the 80089**** , at the first number was non answering, at the second number after a long waiting and several abruptly call interruptions, finally a lady explained to me that I should have travelled with Iberia and to call the international number in Spain at my expenses to finish the check in procedure.

The lady claimed that she was not in charge to help me in the up mentioned process, and if I was so incompetent that was my problem and I could just do the check in at the airport the following day. She threatened me not to call again at the 80089****. This was not the services that I have acquired: to receive wrong tickets and no instructions!

on December 30 2023, after having completed the check in procedures I got from the Iberia counter the luggage tag printed with all the airports of my flights to the final destination. My flights were Roma to Madrid to Miami to New Orleans ( MAD, MIA, MSY) .

None informed me that I had to recognize my luggage at my arrival in Miami. I just discover this eventuality by chance when arriving in Miami airport, tired after more that 12 hours of travel (my original time zone at arrival in Miami was 3 AM) , and only if i can speak a good English! I run to recognize my suitcases and to do another check in to MSY. Differently my suitcases would have remained unclaimed in Miami airport.

In my humble opinion the NCL sellers of the full package ( cruise and flights and transports) had the duty to inform me about these circumstances.

On December 30 203 when finally arriving in New Orleans Airport NONE was therewaiting for me for the acquired transfer to the NCL terminal at New Orleans Harbour. I waited as an idiot until 1 AM of December 31st, when I realized that none was coming and I arranged my transfer personally and at my expenses. In Italy , when you buy a service and you do not receive what you have acquired , and in the present circumstances NCL was the seller, it's illegal as fraud.

On January 7 204 the Breakaway arrived to the cruise terminal early in the morning, and my flights were at 7 PM from New Orleans Airport. My transfer to the airport was scheduled at 9,30, to leave me at the airport at 10,30 when it would have been impossible to check in with American Airlines a flight scheduled at 7 PM in the evening!

Non said to me that the transfer it would have happen so soon, in other cruises with other companies even with my airplane flight back to Italy scheduled in the evening, the transfer was always planned after 3 PM. I had to give up the already paid transfer from cruise terminal to airport and I had to pay by myself a locker for my luggage and a taxi to the airport at a more comfortable timetable.

Nowhere on my contract is written that the transfer would have left me at the airport where they wouldnt even let me in so early on the flight. According with NCL cruise line , I would have had to stay 10 hours guarding my luggage without even being able to check in.

My official claim it was already done while on board, and received by the guest services on Norwegian Breakaway on January 6: the assigned number should be #875621.

It is not a matter of money spent on the purchase of non-existent services, but also a matter of total lack of travel assistance and rudeness from the call center workers.

I attend your comments and, of course, my money back for the non-existent services acquired.

Kind regards,

Prof Francesca Romana Grippaudo

Mobile +39 3473****11

We never complain, however this Luxury Caribbean cruise on the NCL Epic was ruined by an over crowded,under staffed and miss managed crew. Steel balcony partition doors banging night & day for the full week along with a flooded floor.

Long queues for everything, food, bars, entertainment ( even booked fine dining reservations). Staff not clued in on wifi issues ( 5 members giving 5 different answers so we gave up on wifi). Complained all week about the room/balcony banging noise and on last night before final day at sea a room miraculously appeared and they offer a bottle of wine and fruit to make up hassel ---- why --- we were getting it all for free anyway with the packages we took out. FAR TO LITTLE AND FAR TOO LATE...

Miss sold excursions ie drink & food to be PROVIDED but when arrived at venue we had to pay for our food and drink. Offered 30% discount for Hassel ( I spent more on the food and drink at the venue and we don't even really drink alcohol. NCL customer service offered £150 each off our next cruise with them. What planet are they on...

premier drink package was taken out on advice because all soft drinks & alcohol was included after we booked NCL changed this to soda fountains only . If I knew this I would have demand a full refund on the package because it would have been cheaper to buy my tins of coke on the ship. OVER 60% OF OUR ON SHIP TIME was in queues... for the bars, food entertainment and customer services...

days on ship --- not enough seats at poolside or open decks plus 1 bar at each pool to service 4100 people ... friends took Royal Caribbean cruise from Miami at the same time to similar destinations and were treated like Kings, food & drink trolleys provided by the ship to save queues, 2 set times 5-6 or 6-7 for people to eat to avoid queues --- NCL WAS A FREE FOR ALL ... people waving tips to staff to avoid having to queue for drinks while we muggins prepaid our gratuities and were left like fools Queuing... the list goes on and on, rude Island staff pushing past us on island trip during bad weather to get off tender before us ...

as we were held back by another member of the boat crew to let the others off... Epic disaster----- we paid Appropriately £2050 for what

Balcony was a steel obscure box which was flooded with banging doors all week --- NCL stated they sent a plumber to fix leak when there was no water pipes in or near the outside balcony

Prepaid gratuities for what --- all the above

Premier drink package for a soda fountain

Premier fine Queuing restaurants/ complimentary cafes

Feed up Queuing for drinks

Over priced excursions $150 each for a 10 min bus run to an overpriced beach for 3hrs with no complimentary food or drink

And to add insult to injury £150 off our next cruise with them

Seriously

We cruised on Norwegian Pearl, Chefs Making Waves cruise March 25-29, 2024. Due to the theme of the cruise our food expectations were higher than a regular cruise food quality and service.

We were quite disappointed to say the least. 3 of the 4 night chefs curated dinners, we were served the same main course, and on night 3 and 4, the dessert served was the same even though it was listed on menu by a different name and served in a different shape dish. The breakfast and lunch buffet was mediocre at best!

We have cruised many times over the past 45 years on other cruise lines and this cruise by far served the worst food weve ever experienced! Given the theme of this cruise and our disappointing experience, we request 25% monetary refund of the price we paid for this cruise.