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Our cruise group booked a cruise on the Jade, departing Miami 11.27.2017. The itinerary was totally changed due to hurricane damage. NCL unilaterally substituted a substantially cheaper cruise with a less desirable itinerary that was unacceptable to us. Our request for...
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2.0
I didn't like
  • Unethical refund policy
#1133035
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Been sailing with NCL since mid 90's. Within the last few years, noticed a total lack of Customer Service and Integrity...Started around same time as new CEO, Del Rio? (Ex., 2014 Panama Canal cruise, bedbugs, broken glass and weird stains in cabin. Then 2015 and 2016...
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3.0
#1126270
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We went to book 5 rooms on NCL Sky for the holidays. We booked 4 rooms but we needed to wait on the 5 th room. When we went back to book that room that "Nick" said he would hold for me, it was 20 dollars more per person than what we were originally quoted. I asked to...
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1.9
#1125072
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Norwegian Cruise Line - Fell on the ship in the haunted house

Norwegian Cruise Line
#1129920
3.0
Details
Went into the haunted house on oct31,2017 on the Norwegian escape...still have a know on my head and heads alot ...please contact me as soon as someone can...
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Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Accommodation
Quality of Food
Staff
Value for money
Website

Norwegian Cruise Line - Totally unorganized

Norwegian Cruise Line
#1115336
Ship late for arrival in Venice due to weather, totally understandable. The way it was handled with virtually no updates and now a huge chaotic boarding process is beyond ridiculous
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Norwegian Cruise Line - Dragged wife off the Norwegian Cruise Ship Jade today 4-30-17

Norwegian Cruise Line
#1041245
1.0
Details
Wife and girlfriend booked cruise in Oct 2016. Had active south Korean passport and u.s. green card. Was dragged off ship told North Korean not allowed per Homeland security so husband told by Homeland security that was wrong then stated visa needed but u.k Ireland and u.s.a say no visa required. Very upset they hurt me
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Customer service
Product or Service Quality
Staff

Norwegian Cruiseline Staff Review

Norwegian Cruise Line
#818866
1.0
Details
They donot try to resolve there problems to satisfy there customer who are unhappy with there promotions dept this is not my number 1 cruise this is number 10 we will not suggest this cruise to anyone ever. Need to get better customer service
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Customer service
Exchange, Refund and Cancellation Policy
Website
I had a cruise scheduled for Dec 2nd, 2017 to St. Thomas. I was informed (after any refund date) that my itinerary had been changed and they would let me know where they were taking me. After two phone calls, I was told I was going to the Bahamas. I told them that I...
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1.0
I didn't like
  • Itinerary change
#1121055
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Booked a cruise with Norwegian cruise lines to the eastern Caribbean. Norwegian cruise lines,do to the hurricanes has to change the destination. Was told 45 days ago by email they would let us know what the knew itinerariy would be in two weeks. Almost 4 weeks latter,...
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3.1
#1111549
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Below is an email thread to NCL for the small amount of $27.02 which was added to my account after I left the Norwegian Jade (a vacation that cost around $10K) for minibar use. They did not respond to my 2 email requests for an email verification that they have...
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Anonymous
Daniel Ferretti

i took a cruise with family and friends with NCL and all 10 of us experienced additional mini-bar charges on our credit cards for $27- $36.00. To date the cruise line is still...

h.kitchener
h.kitchener

Dispute the charge with your card company. At the very least, your dispute will cause a dispute fee to be charged to them by your card company for a customer disputing somethi...

2.7
I liked
  • Ports
  • Food
I didn't like
  • Not purchased additions to my credit card
#1110292
Reply to reviews
My wife had chance to bid on an upgrade room.She bid the minumim amount(300.00).The room we won from the bid was under the arcade.It was unbearably noisey till 10:30 p.m.We could not rest during the day and were extremely frustrated with the lack of consideration given...
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2.4
#1099807
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I love cruising but last December the trip on Norwegian left a lot to be desired. Mostly it was the lack of cleanliness I did not like--our cabin was not vacuumed, spider webs were in a couple of corners, little balcony with kind of big paint chips missing, rust...
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#1090227
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Aboard the NCL Pearl July 2017 - Prior to this cruise, I have been on two others with Norwegian. This time, it seemed as though there was an excessive amount of places that were accessible to smokers. So many places in fact, that I could not go outside with out being...
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#1078857
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On 7/17/17 Norwegian Sky My Cuban born wife was denied boarding at the Terminal bc she didn't have documents OF WHICH NOBODY AT RESERVATIONS TOLD US WE NEEDED! They LIED n said they told me, then they said they told my wife, I had to make it clear to them that every...
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#1077324
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