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Booked a cruise with Norwegian cruise lines to the eastern Caribbean. Norwegian cruise lines,do to the hurricanes has to change the destination. Was told 45 days ago by email they would let us know what the knew itinerariy would be in two weeks. Almost 4 weeks latter,...
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3.1
#1111549
Reply to reviews
Below is an email thread to NCL for the small amount of $27.02 which was added to my account after I left the Norwegian Jade (a vacation that cost around $10K) for minibar use. They did not respond to my 2 email requests for an email verification that they have...
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h.kitchener
h.kitchener

Dispute the charge with your card company. At the very least, your dispute will cause a dispute fee to be charged to them by your card company for a customer disputing somethi...

2.7
I liked
  • Food
  • Ports
I didn't like
  • Not purchased additions to my credit card
#1110292
Reply to reviews
My wife had chance to bid on an upgrade room.She bid the minumim amount(300.00).The room we won from the bid was under the arcade.It was unbearably noisey till 10:30 p.m.We could not rest during the day and were extremely frustrated with the lack of consideration given...
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2.4
#1099807
Reply to reviews

Norwegian Cruise Line - Totally unorganized

Norwegian Cruise Line
#1115336
Ship late for arrival in Venice due to weather, totally understandable. The way it was handled with virtually no updates and now a huge chaotic boarding process is beyond ridiculous
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Norwegian Cruise Line - Dragged wife off the Norwegian Cruise Ship Jade today 4-30-17

Norwegian Cruise Line
#1041245
1.0
Details
Wife and girlfriend booked cruise in Oct 2016. Had active south Korean passport and u.s. green card. Was dragged off ship told North Korean not allowed per Homeland security so husband told by Homeland security that was wrong then stated visa needed but u.k Ireland and u.s.a say no visa required. Very upset they hurt me
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Customer service
Product or Service Quality
Staff

Norwegian Cruiseline Staff Review

Norwegian Cruise Line
#818866
1.0
Details
They donot try to resolve there problems to satisfy there customer who are unhappy with there promotions dept this is not my number 1 cruise this is number 10 we will not suggest this cruise to anyone ever. Need to get better customer service
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Customer service
Exchange, Refund and Cancellation Policy
Website

NCL Norwegian Spirit Review

Norwegian Cruise Line
#814999
5.0
Details
Went on NCL Spirit. Best cruise we have ever taken. Food was beyond excellent. All staff went out of their way to make you feel special. Can't wait to take another next year.
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Customer service
Number of Destinations
Staff
Website
I love cruising but last December the trip on Norwegian left a lot to be desired. Mostly it was the lack of cleanliness I did not like--our cabin was not vacuumed, spider webs were in a couple of corners, little balcony with kind of big paint chips missing, rust...
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#1090227
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Aboard the NCL Pearl July 2017 - Prior to this cruise, I have been on two others with Norwegian. This time, it seemed as though there was an excessive amount of places that were accessible to smokers. So many places in fact, that I could not go outside with out being...
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#1078857
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On 7/17/17 Norwegian Sky My Cuban born wife was denied boarding at the Terminal bc she didn't have documents OF WHICH NOBODY AT RESERVATIONS TOLD US WE NEEDED! They LIED n said they told me, then they said they told my wife, I had to make it clear to them that every...
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#1077324
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It was the best cruise ever, my son loved the older teen club, he learned to dance, made friends. The musicals amazing, the blue man group kept both kids entertained. Howling at the moon piano bar amazing. stopped many nights and just clapped, danced the night away....
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3.8
I liked
  • Entertainment and the early dining
#1075553
Reply to reviews
Norwegian Cruise Line - Refund
I booked a cruise with NCL which was a sailing on May 17th 2017, on the 24th April I had to cancel due to family illness, I had booked through an agent, but had booked 2 Shore Excursions with NCL direct. When we cancelled the cruise, they said I had to deal through my...
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Anonymous
Jas

Just wondering. You cancelled less than 30 days out. Would you be entitled to a full refund or did you buy the trip insurance?

1.0
#1061827
Reply to reviews
On Saturday April 15th 2017 we were informed by ship Captain that we have to stay in Bahamas cause bad weather so we won't be going to Great Stirrup Cay (which by the way was our main attraction, well it was first bummer). Captain also had mentioned he will announce...
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Anonymous
US Male

Entirely your fault, not NCL's. Your provided daily ship information sheet informs you of when to back on board and when the ship sails. It is your responsibility to be back...

Anonymous
Anonymous

You have to be back an hour before the scheduled departure time - I believe that's true for all cruise lines

2.8
#1037018
Reply to reviews
Hello everyone, Our case is as follows: My husband and I booked and made full payment for a 7-night Caribbean cruise with the Norwegian Cruise Line, specifically the Norwegian Getaway Ship, which left the port of Miami from this Sunday April 16, 2017 to Sunday April...
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#1035772
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